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Azure Cloud Operations & Management

Managed Services and Operations

Cloud adoption is only profitable if the results it delivers are tangible. Rogue IT and disparate cloud initiatives hinder the overall productivity of cloud applications. It is therefore crucial to streamline AZURE cloud operations and develop proper standards. Management of application design is another key component which enterprises must consider.

LTI’s Cloud Operations and Management Services are built on an Adaptive Converged Cloud Ops Model, powered by Cognitive Intelligence Platform and Cloud Brokerage Platform. This model helps eliminate skill-based layering in cloud operation which creates multiple process & execution silos, improves service delivery performance due to fragmentation, and reduces stagnated IT costs due to exhausted labour arbitrage and traditional productivity improvement methods.

SLA based Cloud Operations & Governance

Utilize our integrated managed services offerings to enhance IT operations resiliency and reduce operational costs through automation. Power your transformation to a seamless cloud experience by provisioning, configuring, securing, monitoring, and managing your applications and infrastructure.

LTI’s 24*7*365 comprehensive managed services provide a seamless, integrated experience of all cloud services running optimally and effortlessly. Our ISO 27001-certified managed services team can start.

Service Level Agreements are available in three categories (Bronze, Silver and Gold) any add-on services & pricing depends on the size of IT environment

Manage Service Support Bronze Silver Gold
Monitoring & Support Coverage 8×5 16×5 24×7
Change Management Yes Yes Yes
Incident Management Yes Yes Yes
Ops Dashboard, Analytics & Cloud Ops Governance (Customized Dashboard & Reports Heath Status Meetings) Monthly fortnightly Weekly
Standard Patching Yes Yes Yes
Access Management (User Administration and access via RBAC) Yes Yes Yes
Problem Management Yes Yes
Disaster Recovery Readiness & Assessment Yes Yes
Modernization & Automation Assessment Support Yes
Ops Manager Aligned to Business Services / Apps Yes
Advanced Patching (i.e. Cluster Patching) Yes
Compliance (Certificate management) Yes

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