Modernization
As a ServiceNow customer, we help you modernize and improve legacy ITSM solutions. We consolidate the ITSM infrastructure, replacing costly, poorly integrated suites or disconnected tools with a unified, cost-effective and cloud-based ITSM solution, where everything works together seamlessly out-of-the-box in a much-simplified way. Thus, we help you accelerate service delivery by automating a wide range of end-to-end service delivery processes, dramatically increasing productivity, responsiveness, and delivery quality and accuracy.
Services Offered:
- ITSM assessment
- Implementation of the ITSM platform
- CMDB design and population of defined scope
- Service catalog rationalization
- Upgrade to newer versions
Key Benefits:
- Standardized processes consolidation with integration and automation
- Deflection of incidents via self-service knowledge
- Populated and trustworthy configuration data aligned to incidents and changes
- Increased accuracy of configuration information
- Improved delivery of requests through service catalog rationalization
