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Innovation

With our innovative, unified, and service-centric approach to HR, security operations, customer service, and other areas, our end-customers create sustainable competitive advantage and market leadership. Our solution to ServiceNow manages enterprise services, making them consumerized and automated. This is an enormous opportunity for IT to deliver business value and drive enterprise-wide innovation. By leveraging IT service management principles, we use ServiceNow to transform the way work gets done throughout the client organization.

Services Offered:

  • Workshops on Business Services and Iterative Service Mapping
  • Extended portal capabilities including mobile / tablet
  • Cloud Operations
  • HR case management & Employee onboarding

Key Benefits:

  • Enhanced CMDB with mapping of services and business applications will help prioritize services and better impact analysis
  • Mobilized ITSM Experience for employees and IT Customers
  • Event Management and Alert integration to drive incident automation
  • Service Portfolio visualization and Service Owner awareness
  • Persona-based support and enhanced user experience

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