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  • Achieve core digitization with ServiceNow

    Achieve core digitization with ServiceNow
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ServiceNow

Organizations across the world are aware of the effectiveness of innovative digital solutions over the traditional ones. We at LTI have forged a strong knowledge partnership with ServiceNow, which enables us to stay on top of the latest innovations, cutting-edge solutions, and frameworks, with customer success stories to underline our capabilities.

LTI’s vision is to drive Persona Productivity, Core Digitization, and Operate, to Transform with an Automation-First strategy to modernize and transform enterprises.

We make our vision come true by partnering with ServiceNow and delivering Persona Productivity through CHATBOT self-services, Core Digitization through Cloud Adoption framework and ServiceNow Cloud Management, Continuous Transformation (Operate, to Transform) through Smart Service Management, and Enterprise Integration Framework (EIF) for seamless integration.

Our solutions can help maximize your ServiceNow investment by strengthening your business processes, enhancing operational efficiencies, and offering captivating user experience.

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Our Offerings

Modernization of platform

Modernization of platform

Accelerate service delivery by automating a wide range of end-to-end service delivery processes.

Transformation services

Transformation services

Create a connected, efficient, and agile IT organization that responds effectively to business needs.

Innovation on the platform

Innovation on the platform

Drive enterprise-wide innovation to create sustainable competitive advantage and market leadership.

Our Value Proposition

Solutions

Business-First enabled Service Modelling

Business-First enabled Service Modelling

Build highly customized service delivery plan with E2E mapping of business services.

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Business-First enabled Service Modelling

Business-First enabled Service Modelling is one of the key differentiators and our unique proprietary approach. As part of this approach, we analyze critical aspects of business services and applications deployed on top of client IT infrastructure. This is done to create an end-to-end mapping of business services to business applications to underlying IT infrastructure. This mapping helps us in creating highly customized service delivery plan for each engagement. This framework enables LTI to provide enhanced service delivery for clients with business aligned SLAs.

Key benefits:

  • End User Delight – Business Service Line/ Business Process aligned support
  • Relationship view of organizational services and assets for understanding business impact, and identification of relevant stakeholders
  • Prioritization of Change & Release Management schedules through impact analysis of service components
  • Business process driven SLAs and service catalog
  • Business Priority/ Impact-led ticket assignment and analysis
SPEED

SPEED

Deliver value by building future-ready solutions for transformation-led IT landscape.

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Service Process Enablement, Engineering and Deployment (SPEED)

Execution Excellence through Fast Track ServiceNow Implementation through proprietary ‘SPEED’ (Service Process Enablement, Engineering and Deployment) methodology based on Agile development framework. The key components of SPEED are pre-defined data-gathering & assessment templates, dynamic uploads of catalogs, ATF, and process consulting. As thought partners for our clients, we deliver value by building future-ready IT landscape using new ServiceNow transformation and innovative solutions.

Key benefits:

  • Reduced time of implementation
  • Increased efficienc of project execution
  • Reduced errors with use of automated testing platform
DELIP

DELIP

Deliver value by building future-ready solutions for transformation-led IT landscape.

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DELIP – Design-led Idea for Portal enablement for superior end user delight

LTI uses its proven portal deployment strategy to build or enhance portal-based user experience, employee productivity and knowledge management. Our Portal Consulting is based on Design Thinking workshops for creation of user persona. Ideation is carried out to provide user visibility benefit. Agile Sprints capture requirements and demonstration of prototypes.

Key benefits:

  • Significantly enhanced user experience
  • Significant reduction in sprint and requirement cycles
  • High user engagement and ownership as they are a part of the journey
  • High Portal adoption
Integration Adapter

Integration Adapter

Seamless integration of ITSM systems, ensuring scalability.

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Integration Adapter

No Code solution for configuring integrations of ServiceNow instance with any other tool/application using web services.

Key benefits:

  • Simple and intuitive user interface helps in nfaster and smoother integration of ITSM systems
  • Modularity for easy replication ensuring scalability
  • Self-heal (auto retry) features for failing transactions in addition to manual retry
  • A real-time view of all transactions which are being or have been processed
  • Eliminates the requirement of any intermediate layers/ software
Automated Testing Framework (ATF)

Automated Testing Framework (ATF)

Achieve cost reduction, E2E test automation through an intelligent framework.

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Automated Testing Framework (ATF)

Automated platform for testing to reduce time duration and increasing efficiencies. Our test bed ‘JukeBox’ consists of 4,000+ test cases and covers 200+ business scenarios. We leverage our cloud-hosted Tool & Technology-agnostic platform PLATO (Platform Assurance and Test Orchestrator) for DevOps adoption and implementation of end-to-end test automation and orchestration.

Key benefits:

  • Automated testing platform delivers 50% effort reduction
  • Assured Zero defect
  • Faster time-to-market

Alliance

LTI is a Premier ServiceNow strategic partner with a Sales & Services Partner Program agreement

Over 10+ years of services in Enterprise Tools Management

50+ implementations across Fortune 500 customers, with an average CSAT score of 9.4

Key focus areas in ITSM, ITOM, ITBM, HR, GRC, SecOps and platform management services

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