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LTI SM4Assess

360° Service Management Assessment

LTI SM4Assess evaluates adoption, implementation, operationalization, adherence, and compliance for service management (SIAM, ESM or ITSM) policies and processes as well as tools by internal and external stakeholders. Our consultants conduct a 360-degree assessment covering all the stakeholders for a process. They swiftly identify tangible improvement measures and provide you with the maturity or transformation roadmap to mature your service integration and management (SIAM) Enterprise Service Management (ESM) or IT Service Management (ITSM) processes, and tools.

Our Approach:

We understand that every customer is unique. Our SIAM, ESM or ITSM assessment approach is driven by the belief that “one size fits all” is impractical. Our assessment interviews are, therefore, specifically designed for your organization and take into consideration challenges that are specific to you. The assessment is designed based on industry best practices (including ITIL®4), and LTI’s SIAM and ITSM best practices. Analysis by our SIAM/ESM/ITSM experts steers the roadmap with clear timelines and value-based outcomes that enable you to make a qualified decision.

LTI SM4Assess Services:


  • Deep dive assessment covering 5Ps—policy, process, product (tool), people, and partner
  • Consultant-driven
  • Monthly tracking and reporting of recommendations (aligned to the transformation roadmap) implemented by concerned teams


  • Assessment with moderate depth providing maturity and recommendations
  • Consultant-driven


  • Self-assessment using our tool


  • Integrated process and tool assessment
  • Maturity assessment aligned to industry best practices such as ITIL®4, and LTI’s SIAMNxt and ITSM best practices
  • Assessments led by SIAM, ESM and ITSM/ITIL® experts

Business Benefits:

  • Clear visibility into service management function maturity covering 5Ps—policy, process, product (tool), people, and partner
  • Well-articulated roadmap to transform your service management/delivery organization and align it to ITIL®4 or LTI SIAMNxt
  • Roadmap with step-by-step maturity guidance that clearly defines the outcome/value that implementation of recommendations will provide based on LTI ‘Value Prioritization Model’

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