Cross Functional Services
Today most organizations are facing challenges in reinventing themselves to prepare for the fourth industrial revolution. The need to integrate businesses and IT services and the related value chain has never been greater. This is where LTI’s Cross-Functional Services come in handy, with an objective of being a credible Services Management partner for your organization – enabling you to reshape and redefine your service value chain for Industrial Revolution 4.0.
Our services will enable you to transform your service management strategy. It looks at evaluating how the processes are designed, operationalized and optimized, along with the deployment of right tools.
LTI’s service management experts will help you devise innovative strategies and embrace solutions that address service management challenges. Our expertise in tools like SIAM, ITIL®4, ITSM, Service Assurance and Service Intelligence provides efficient E2E service management solutions for your business.
Service Management Consulting
Value-driven operational efficiency for US-based Fortune 100 Company, leveraging LTI’s ITSM framework.
Tool Assessment and Transformation Roadmap
LTI SM4Asssess steers transformation of Monitoring Landscape resulting in event reduction by 42%
Service Management Office Setup
Instituted service management function for a leading networking solutions major, resulting in fewer incidents, higher speed and availability, driving lower opportunity cost
Service Management Consulting
Double-digit growth figures in productivity and resource optimization through ITSM process transformation for leading US-based Marketing Services firm