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Cross Functional Services

Service Management for Industry 4.0
Today most organizations struggle with the challenge of reinventing themselves to embrace Industry 4.0. The need for customer-centric service delivery to integrate business and IT services and the related value chain has never been greater. This is where LTI’s Cross-Functional Services step in. We aim to be your trusted service management partner, enabling you to reshape and redefine your service value chain for Industry 4.0.

How we help
Whether it is Service Management strategy, Service Integration and Management (SIAM) framework (including ESM and ITSM), customer-centric service level framework, or service management personas, our services will enable you to design/transform your service management function, including policies and processes, to be ready for Industry 4.0. Our experts deploy best-in-class tools to manage and monitor the digital experience and align your digital transformation journey with the right service management strategy.

Our expertise
LTI’s service management experts will help you devise innovative strategies and embrace solutions that address service management challenges. Our expertise in SIAM, ESM, ITIL®4, and digital experience monitoring, ITSM, service assurance, and service intelligence tools ensure efficient end-to-end service management solutions for your business.

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    Our Offerings

    LTI SIAMNxt

    LTI SIAMNxt

    LTI’s NextGen “value”-oriented, scalable, agile SIAM framework (includes ESM).

    Digital ITSM4

    Digital ITSM4

    LTI’s Digital ITSM4 preps your ITSM policies and processes to enable digital transformation aligned to Industry 4.0.

    LTI SM4Xform

    LTI SM4Xform

    LTI SM4Xform transforms your service management tool estate for digital transformation.

    LTI SM4Assess

    LTI SM4Assess

    LTI SM4Assess delivers top-notch maturity assessment of your service management function.

    Digital ITAM4

    Digital ITAM4

    Get your ITAM ready for a digital world. Drive maturity, optimize license consumption, and be ready for publisher audits with LTI Digital ITAM4.

    LTI SM4ConsultNxt

    LTI SM4ConsultNxt

    Redefine your service management strategy and address service management-related nuances of mergers/demergers with LTI SM4ConsultNxt.

    Solutions

    ITOM - IT Operations Management - through LTiOM (LTI Operations Manager)

    ITOM - IT Operations Management - through LTiOM (LTI Operations Manager)

    Experience best-in-class IT operations management with LTI’s advanced EMS solution.

    ITSM - IT Service Management - through LTiOM (LTI Operations Manager)

    ITSM - IT Service Management - through LTiOM (LTI Operations Manager)

    Experience best-in-class IT service management with LTI’s advanced EMS solution.

    Resources