Cross Functional Services
Service Management for Industry 4.0
Today most organizations struggle with the challenge of reinventing themselves to embrace Industry 4.0. The need for customer-centric service delivery to integrate business and IT services and the related value chain has never been greater. This is where LTI’s Cross-Functional Services step in. We aim to be your trusted service management partner, enabling you to reshape and redefine your service value chain for Industry 4.0.
How we help
Whether it is Service Management strategy, Service Integration and Management (SIAM) framework (including ESM and ITSM), customer-centric service level framework, or service management personas, our services will enable you to design/transform your service management function, including policies and processes, to be ready for Industry 4.0. Our experts deploy best-in-class tools to manage and monitor the digital experience and align your digital transformation journey with the right service management strategy.
Our expertise
LTI’s service management experts will help you devise innovative strategies and embrace solutions that address service management challenges. Our expertise in SIAM, ESM, ITIL®4, and digital experience monitoring, ITSM, service assurance, and service intelligence tools ensure efficient end-to-end service management solutions for your business.
ITOM - IT Operations Management - through LTiOM (LTI Operations Manager)
ITSM - IT Service Management - through LTiOM (LTI Operations Manager)
Service Management Strategy Consulting
LTI SM4Assess and LTI SM4ConsultNxt deliver operational efficiencies, 80% improvement in MTTR, and a reduced cycle time by 50%.
Asset Management Consulting
LTI Digital ITAM4 powers 86% savings on non-compliance risk exposure with 2x improvement in ITAM Function Maturity and 18% drop in TCO.
Tool Assessment and Transformation Roadmap
LTI SM4Asssess steers transformation of Monitoring Landscape resulting in event reduction by 42%
Service Management Office Setup
Instituted service management function for a leading networking solutions major, resulting in fewer incidents, higher speed and availability, driving lower opportunity cost
Service Management Consulting
Double-digit growth figures in productivity and resource optimization through ITSM process transformation for leading US-based Marketing Services firm
CxO Aspire - Business Aligned IT with Business Value Dashboa...
Demonstrate IT’s value in business terms to fulfill every CXO’s aspiration –
“Business-Aligned IT”