Digital consumption has increased rapidly in the last decade. As a result, digital channels have become the new face of enterprises, and one of their primary sources of monetization. It is customer experience now that dictates the attractiveness of a brand. Given its potential to create a loyal customer base, can you leave customer experience to chance?
With customer experience at the heart of any digital initiative, it is imperative to bring to your consumers an improved digital experience, replete with an intuitive sense of capturing their emotions and delivering the desired outcomes.
LTI DiCE is an AI-based testing platform, which converts unsaid user feelings & reactions into scaled readings. It enables you to build user experience during the development phase itself, and that too exactly the way your users want!
With DiCE, you can drive sales by boosting customer satisfaction, loyalty and stickiness.
DiCE analyzes your web and mobile applications across 120+ parameters and 6 dimensions, namely discoverability, accessibility, performance, omni-channel, perception and social shareability. It conducts perception analysis (visual appeal, thinking, patience and learnability analytics), by reading the mind waves of end-users, and converts their emotions and feelings into heuristic values.
Dominique Raviart, IT Services Practice Director NelsonHall
“LTI certainly has a differentiated offering in digital testing, and in UX testing in particular, thanks to DiCE and MUTE. It is pleasing to see LTI’s brain wave analysis applied to UX testing, and the deployment of a scientific approach to usability testing that complements traditional interviews and one-to-one interactions.”
(LTI has been positioned as a Major Contender & Star Performer in Everest Group’s PEAK Matrix for Independent Testing Services PEAK Matrix 2017)
“Enterprises are seeking business assurance outcomes from their QA service providers to achieve their Digital transformation objectives. LTI is well positioned to deliver these outcomes with its strong solutions portfolio across the QA ecosystem and investments in automation. LTI’s engagement flexibility, quality of resources, and depth of technical proficiency are resonating well with clients.”
Partner Everest Group
Digital Customer Experience Benchmarking w.r.t competition.
Real-time capture of user actions, engagement and click analysis.
Social and sentimental analytics for evaluation of customer satisfaction.
Helps optimize metatags and take decisions on CDN usage.
Mind wave reader captures visual appeal, thinking & patience into scaled readings.
Omni-channel Experience Assurance across desktop, laptop, mobile, tablet & wearables.
Anticipates customer needs and models experience via A/B testing.
Anticipates customer needs before you go live with new apps / websites.
Quick insights into customer experience glitches through automatic analysis.
Crowdsourcing-based analysis to capture real user issues.
Competitive benchmarking of existing apps / websites with Call-to-Action.
Helps formulate customer-centric digital assurance strategy.
Improved User Experience through Enhanced Applic...
LTI evaluated older versions of the websites in 2016, and shared the recommendations, which were taken as inputs during enhancements.