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Re-imagining Infrastructure Operations

The client, under a managed services contract for infrastructure services, was dissatisfied with the existing service provider due to stagnant quality of support, lack of innovation and inferior/ deteriorating end user. They wanted reduced downtime and optimal operational metric, and enhanced end-user experience. LTI helped in executing a series of interventions as part of the “Amplified Outcomes” support model.

Business Benefits –

30%

reduction in TCO

65%

reduction in alerts

70%

reduction in P1 tickets

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