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Change Your Customer Engagement Game

Meet our PEGA experts at the PegaWorld 2019

At LTI, our motto is to help our clients transform and evolve digitally, helping them be at the forefront of digital revolution. At the event, we will showcase how to leverage Pega’s true “low code platform” and a suite of Pega solutions that would help our customers in their digital transformation journey.

The LTI team, along with our newly acquired boutique Pega consulting company Ruletronics, looks forward to meeting you at the event.

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Digital Transformation

LTI, together with Ruletronics, has a strong presence in the BFSI sector, backed by a consistent track record of offering proven digital transformation services to some of the largest companies in the world. We bring strong expertise in Pega platform services, Machine Learning and Analytics. Our insurance domain experience in serving many leading insurance clients globally, strongly positions us as the preferred partner of choice in achieving digital transformation for our clients.

Our Solutions

CLM Accelerator - Digital Commercial On boarding

CLM Accelerator - Digital Commercial On boarding

Even in this digital era, most of the commercial onboarding is still a laborious manual process, and is done offline by the middle and back office teams. Client experience is further impacted by the lack of process awareness, the various sets of documents required, and the extended due-diligence that often goes back and forth.

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CLM Accelerator – Digital Commercial On boarding

Even in this digital era, most of the commercial onboarding is still a laborious manual process, and is done offline by the middle and back office teams. Client experience is further impacted by the lack of process awareness, the various sets of documents required, and the extended due-diligence that often goes back and forth. 
 
Our self-service accelerator supplements Pega’s client lifecycle management strategic application by empowering the customer with a guided self-service workflow, thus enhancing experience. The solution provides insights around the required documents, ensures that data captured is right the first time through NLP, performs document validation capability through OCR, and keeps the customer informed on the progress of their application. The solutions can be easily extended to leverage multi-channel support such as help-on-demand, and connect to the agent via WebChat to enable faster turnaround time and also provide the customer with a wow factor!

KYC Remediation Accelerator for Pega®

KYC Remediation Accelerator for Pega®

The Ruletronics KYC Remediation Accelerator is created to help financial services and insurance firms simplify the bulk remediation of their KYC files. The accelerator is built to complement Pega’s industry-leading KYC solution Pega® Know Your Customer strategic application.

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KYC Remediation Accelerator for Pega® Know Your Customer (KYC) Application

The Ruletronics KYC Remediation Accelerator is created to help financial services and insurance firms simplify the bulk remediation of their KYC files. The accelerator is built to complement Pega’s industry-leading KYC solution Pega® Know Your Customer strategic application.

It supports the entire remediation process, starting with the import of client and counterparty data to document collection and entity classification (local and global), right till the KYC profiling.
 
With Robotics-powered Pega capabilities, we are now able to elevate process efficiencies of bulk remediation to a whole new level by carrying out fraud checks in the background.

The addition of BOT manager to the accelerator presents the real-time processing of data, and pictorially depicts management consumption using fusion charts.

Certificate of Insurance

Certificate of Insurance

Our solution combines the power of Pega, and the capabilities of smart automation, to truly digitize the post-sale policy servicing processes for insurance firms.

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Certificate of Insurance

Our solution combines the power of Pega, and the capabilities of smart automation, to truly digitize the post-sale policy servicing processes for insurance firms.

At the heart of our solution is a sleek self-service portal, which promotes the processing of policy update requests of customers automatically through straight through processing. Use of an intelligent Pega Chatbot engine and Natural Language Processing (NLP) technologies enables automation of customer queries and FAQs. The inherent multi-channel capabilities of Pega enables a seamless switch over to CSR capabilities for queries that need human interaction.

While the use of self-service channel provides significant operational cost savings to insurers, smart automation using Chatbot and NLP capabilities enhance the experience of customers considerably, especially that of the Gen Xs and Millennials!

Insurance Sales & Services

Insurance Sales & Services

Our solution leverages Pega to provide a “Ready to Serve” regulatory compliant Quote & Sale platform for leading insurance firms.

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Insurance Sales & Services

Our solution leverages Pega to provide a “Ready to Serve” regulatory compliant Quote & Sale platform for leading insurance firms.

The solution delivers seamless and guided workflow that enables the sale of the right product to the customers, on the channels of their preference. In an ever-changing landscape of the insurance regulatory space, our solution ensures that a comprehensive “situation & need analysis” of the customer is done ahead of any sale. The modular architecture of the solution ensures that future compliance requirements can be accommodated easily.

  • Omni-channel UX and social engagement
  • Intelligent next-best-action guidance and robotic automation
  • Predictive model to find the most contextual product
  • Strategy rules to identify the customer’s best interest
  • Insurance distribution directive compliant reporting
Disability Claims Management

Disability Claims Management

The Ruletronics solution for Disability Claims Management drastically reduces the turnaround time while increasing efficiencies and experience, thus unleashing the true potential of the Pega Digital Process Automation platform.

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Disability Claims Management

The Ruletronics solution for Disability Claims Management drastically reduces the turnaround time while increasing efficiencies and experience, thus unleashing the true potential of the Pega Digital Process Automation platform.

Our solution manages end-to-end STD (Short-Term Disability) & LTD (Long-Term Disability) claims for insurers and TPAs (Third Party Administrator), with early claim intervention strategies that reduce the claims management lifecycle and decrease disability duration. The solution leverages pre-built guided processes, official disability guidelines, omni-channel communications, e-forms (powered by DocuSign), e-payments via PayPal, Fitbit integration, dashboards and performance reports.

Videos

LTI’s Certificate of Insurance Solution

LTI’s Certificate of Insurance Solution

LTI’s IDD Compliance Solution

LTI’s IDD Compliance Solution

Resources