Pi : Persona Productivity
Si : Systems & Processes
Opi : Operations
While business outcome is a critical factor when measuring performance, clearly defined objectives and KPIs for personas, processes, systems and operations are foundational elements of our offering.
Knowledge is key to achieve the success criteria defined for Operate, to Transform. Based on our 200+ AMS (application maintenance & services) engagements, and 100+ infrastructure & platform maintenance services,we have created a knowledge repository ofbusiness & technology re-usable artefacts.
Business: A meta repository of 500+ use cases across business processes, along with 50+ personas and their KPIs across different industries.
Technology: A repository of 1000+ prebuilt automation assets,and a digitized repository of 10,000+ error codes across technologies and packaged solutions. Along with it, 50+ diverse algorithms enable insights through embedded analytics.
Operations platform is the enabler that orchestrates all use cases across the process lifecycle to achievethe end goal of operate, to transform.
The platform operates on four key principles:
- Unified Experience
- Configurable and Modular
- AI & Automation at the Core
Operations Platform Suite to enable the Operate, to Transform Journey
Operate to transform is part of LTI’s DNA for executing any operations engagement. To democratize the execution, LTI has created a digital playbook, which makes this a seamless journey.
Essential elements constituting the Playbook:
We have plan and methodology to deliver improved efficiencies irrespective of customers’ complex and diverse toolsets/frameworks landscape
Unified Automation model for multi-vendor collaboration and governance to drive end-to-end automation
Our platform is modular, hybrid, and service driven architecture ensuring scalability, adaptability, and enables integration to complement the customer technology stacks & enterprise architecture
The automation interventions are delivered through capabilities across a layered framework – Interface, Cognitive and Orchestration to cater multiple scenarios of automation adoption * Entire framework replacement, AI & Data engine, Platform extensions
AI Automation Asset
1000+AI Automation Assets across applications landscape value chain.
AI Driven full lifecycle Automation Assets spread includes:
- Dashboards – Monitoring to Orchestration
- Diagnostics – from Profilers to Log monitors
- Self Help Portals
- Virtual Assistants
- Embedded AI engine
Value delivered to customers in different industry segments