Operate to Transform

Operations Transformation – By design, across the lifecycle and value chain automation (predict to prevent, auto resolve, 1-click resolution, guided resolution)

Business Transformation – Measurable improvement in business process efficiency, persona productivity, customer experience.

We believe that in operations reside precious insights into the various processes and actions. We leverage these insights to deliver measurable amplified business outcomes.

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End-to-End Spectrum of Operate to Transform

Amplified Business Outcomes are delivered with well-defined KPIs

Amplified Business Outcomes = fx (Pi , Si , Opi)
Pi : Persona Productivity
Si : Systems & Processes
Opi : Operations

While business outcome is a critical factor when measuring performance, clearly defined objectives and KPIs for personas, processes, systems and operations are foundational elements of our offering.

Success and Measurement Criteria for Each Dimension of Achieving Amplified Outcomes

LTI’s D4 Framework

Our 4-pronged model ensures a 360o coverage to produce amplified outcomes from an operational ecosystem.

Do Less

Do Less

Reduce work volume at every stage of the business process lifecycle through interventions

  • Elimination
  • Automation
  • Self Serve
Do Fast

Do Fast

Expedite diagnostics and issue resolution, enhance collaboration in ecosystem

  • Full stack view
  • One click resolution
  • Proactive fix
Do More

Do More

Improve persona productivity and derive additional value from existing investments

  • Personalized Embedded Analytics
  • Landscape rationalization
Do Better

Do Better

Streamline & enhance existing business processes and influence improved outcomes

  • Process lineage visibility
  • Business KPI Insights

Operating Model

LTI approaches Operate to Transform across three dimensions – Knowledge, Platform and Execution.
The operating model is represented as an empirical summation relationship:

Operating Model= Ʃ (Ui , OPi , Ei)
Ui : Use Case Repository from Industry Experience
OPi : Operations Platform
Ei: Execution Playbook

Use case Repository across Industry

Knowledge is key to achieve the success criteria defined for Operate, to Transform. Based on our 200+ AMS (application maintenance & services) engagements, and 100+ infrastructure & platform maintenance services,we have created a knowledge repository ofbusiness & technology re-usable artefacts.

Business: A meta repository of 500+ use cases across business processes, along with 50+ personas and their KPIs across different industries.

Technology: A repository of 1000+ prebuilt automation assets,and a digitized repository of 10,000+ error codes across technologies and packaged solutions. Along with it, 50+ diverse algorithms enable insights through embedded analytics.

MOSAIC Operations platform


Operations platform is the enabler that orchestrates all use cases across the process lifecycle to achievethe end goal of operate, to transform.
The platform operates on four key principles:

  1. Unified Experience
  2. Collaboration
  3. Configurable and Modular
  4. AI & Automation at the Core

Operations Platform Suite to enable the Operate, to Transform Journey

Execution Playbook

Operate to transform is part of LTI’s DNA for executing any operations engagement. To democratize the execution, LTI has created a digital playbook, which makes this a seamless journey.
Essential elements constituting the Playbook:


We have plan and methodology to deliver improved efficiencies irrespective of customers’ complex and diverse toolsets/frameworks landscape

Unified Automation model for multi-vendor collaboration and governance to drive end-to-end automation


Our platform is modular, hybrid, and service driven architecture ensuring scalability, adaptability, and enables integration to complement the customer technology stacks & enterprise architecture


The automation interventions are delivered through capabilities across a layered framework – Interface, Cognitive and Orchestration to cater multiple scenarios of automation adoption * Entire framework replacement, AI & Data engine, Platform extensions

AI Automation Asset

1000+AI Automation Assets across applications landscape value chain.

AI Driven full lifecycle Automation Assets spread includes:

  • Dashboards – Monitoring to Orchestration
  • Scripts
  • Diagnostics – from Profilers to Log monitors
  • Self Help Portals
  • Virtual Assistants
  • Embedded AI engine

Success Stories

Value delivered to customers in different industry segments