LTI has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, with 2021 ISG Digital Case Study Awards™. The ISG Digital Case Study Awards evaluate the objectives, solutions and outcomes achieved through digital transformation projects.
Technology and service providers worldwide submit case studies, which are independently validated by the enterprise client and reviewed by an expert ISG digital research review committee. Selections are based on a multi-dimensional assessment of the tangible impact of digital transformation on the client’s business and the uniqueness of the provider’s solution.
Highlights of the case study are:
- Our client OTIS has a vast portfolio of over two million elevators and escalators globally that move over two billion people every day.
- A focus on customer experience is a key in this fiercely competitive market. Keeping this in mind, OTIS and LTI partnered to redefine the operating model for servicing elevators by leveraging a mix of IoT, analytics and cloud technologies.
- LTI’s Industry 4.0 solution Connected Elevator onboarded over 120,000 units across multiple geographies. The solution provides a faster and more efficient service experience with fewer shutdowns, false alarms, and the major reduction in avoidable maintenance requests.
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