Information Services Group (ISG) has named LTI a Leader in ServiceNow Ecosystem Partners across all services in their 2021 ISG Provider LensTM report for the US. The report highlights LTI’s structured consulting approach that helps its clients to accelerate their digital transformation journey.
The lead author, ISG Executive Advisor Lutz Peichert said, “LTI’s broad offering makes the company an ideal partner for US enterprises that face complex challenges when using highly integrated, automated ServiceNow implementations to support their digitization efforts. The well-structured and lifecycle-oriented approach helps LTI’s clients to accelerate on their digital journey and achieve results faster.”
The report explains how LTI’s dedicated CoEs support client implementations and integrations to deliver industry-specific insights (such as the IoT practice or a dedicated service for MSPs); and how all end-user-oriented practices (for example, CoE Automation Factory, data privacy practice, SIAM practice) ensure that implementations drive immediate value.
Service Process Enablement, Engineering and Deployment (SPEED) is LTI’s toolkit for rapid deployment of an agile framework, helping clients to become more digital. Apart from SPEED, other LTI tools support easy implementation through advanced technologies. The report also states that by integrating parts of its Mosaic platform, LTI can use advanced technologies such as ticket analytics, while implementing ServiceNow solutions. Leni, a result of the Lymbc acquisition, delivers analytical insights to accelerate decision making.
The company offers Golden templates for defined processes supported by various LTI-developed consulting methods such as SM4Assess, SM4Xform, or the service process enablement, engineering and deployment methodology paired with an LTI Test Jukebox for ServiceNow to support clients during the implementation phase.
ISG acknowledges LTI’s broad offering, which is ideal for enterprise clients facing complex implementation issues and challenges around ServiceNow managed services.