Information Services Group (ISG), a leading global technology research and advisory firm has recognized LTI as a Leader for its capabilities in the design, implementation, and operation of ITSM/SIAM solutions based on ServiceNow products.
ISG evaluated 29 providers that build and implement ITSM/SIAM solutions based on ServiceNow products, on their competitive strength and portfolio attractiveness.
According to ISG, LTI has broad experience and delivers additional functionalities apart from the ServiceNow platform. Covering all elements of enterprise service management such as ITSM, ITOM and ITBM, LTI plays a pivotal role in the service integrator market by supplementing the ServiceNow offering with self-developed tools. LTI’s self-developed services and products help clients accelerate their digital transformations.
A strong knowledge partnership with ServiceNow enables LTI to stay on top of the latest innovations, cutting-edge solutions, and frameworks, with numerous customer success stories to underline its capabilities.
The quadrant report highlights outcome-driven implementations, feature-rich platform extensions, enhanced user experience using DELIP framework, and rapid deployment through SPEED toolkit as LTI’s key strengths.