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Intelligent Automation for US-based Healthcare Organization

The client is a US based Healthcare company with global footprint, providing healthcare insurance to Medicare eligible recipients.

Challenges:

  • The client was faced with rising costs of full-time employees (FTE) required in the back office to handle the manual operations for different processes
  • Additional hiring and on-boarding of resources was required to handle volume spikes during the Annual Enrolment Period (AEP)

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