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Service Data Monetization for Smart Connected Assets



Client
One of the largest US based manufacturer, distributor and service provider of industrial flow control
equipment with 300 locations worldwide and 180+ quick response centers.

Business Challenges

  • Loss of Service Marketshare due to lack of visibility into their pumps operational data, the
    client was not able to predict failures and preempt service activities for end users which led
    to revenue loss in terms of lower spare parts’ sale & services and inefficiencies in the supplychain of parts
  • Lower Utilization of Maintenance Staff – Lack of Remote Performance Monitoring Models
    led to a larger than required maintenance field force

  • Lack of Customer Engagement: Missing voice of customer in product design and update

Solution Highlights

  • A single solution that could be deployed both on-premise and on-cloud to provide real-time
    condition monitoring of pumps with time to failure predictions
  • An automated process to display real-time pump data to classes of users enabling better
    maintenance practices

  • Predictive analytics allowing service prioritization, better outage and spare parts planning
  • Technology-agnostic Microservices Architecture that enabled integration with multiple
    platforms, historians, and enterprise systems

Business Benefits

8%

8%

Reduction in unscheduled
maintenance

99%

99%

Availability of
assets

12%

12%

Reduction in asset
downtime