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RPA-led Digital Transformation for a Fortune 500 Life Sciences Multinational

The client is a Fortune 500 multinational manufacturing medical devices, pharma and consumer packaged goods. It operates across 60 countries,
with products sold in 170+ countries.

Business Challenge

  • Too many manual touchpoints in every process caused inaccuracies and inefficiency
  • Missed SLAs resulted in customer/ vendor dissatisfaction
  • Increasing volume of work and manual processing led to delays, especially during month-end closing
  • Repetitive and high-volume work with lot of effort replication led to high levels of dissatisfaction and demotivation among SMEs.

LTI Solution

LTI’s Intelligent RPA professionals analyzed each stage of client process by leveraging our homegrown Accelerated Process Discovery to understand the suitability of using RPA. Using LTI’s patented ARCoT Framework, the right RPA tool was suggested to the client. We also designed Bots to:

  • Extract reports from SAP followed by reconciliation
  • Upload reconciled file on SharePoint
  • Send email to the concerned stakeholders with the SharePoint links
  • Process was designed to include future changes in the workflow

Business Benefits

  • 75% reduction in processing time
  • 99% accuracy achieved
  • Elimination of multiple data reconciliation efforts by various teams
  • Financial data integrity, control & sanity across systems
  • Facilitation of smooth month-end closure

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