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New-age Distribution and Customer Service

The latest trend in the Insurance industry is personalization, which is conventionally and largely dominated by independent Agents, Brokers and Managing General Agents (MGAs). Every insured prefers different channels by which he/she approaches Insurance companies. In the present soft market, insurance companies cannot simply rely on one specific set of distribution channels. In addition to developing multiple distribution channels, insurance companies need to be in a position to proactively identify customer behavior to improve customer experience, and the effectiveness of its distribution channels.

LTI’s significant Digital Solutions and Analytics Offerings are centered around the theme of distribution effectiveness. LTI offers ready-to-use Insurance Ecosystem Solution (iCEOnTM ) to insurance brokers, intermediaries and third-party agencies. This solution is customizable, scalable and easy to integrate with any insurance company system. We also offer solutions & frameworks to improve agency & direct channel experiences. Robo Advisor takes Distribution Effectiveness to a different level altogether, with its pre-built rule engine and Cognitive Learning.

Our clients have typically benefitted from Insurance Distribution Effectiveness Services, with the following business outcomes:

  • Agency Retention improved by 3-5%
  • Direct Channel Business Conversion Ratio improved by 10-12%
  • Improvement in NPS by 15 points

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Our Offerings

CRM Selection and Implementation

CRM Selection and Implementation

Mature tool-based delivery model, covering selection, implementation, upgrade, development and support services for CRM.

Agency Self-Service

Agency Self-Service

Enable the ease of doing business for agents, through self-service portals and tools.

Omni-Presence

Omni-Presence

Multi-channel, unified distribution & communication channel.

Solutions

iCEOn<sup>TM</sup>

iCEOnTM

LTI’s iCEOnTM – A Futuristic SaaS Platform For the Insurance industry.

AgencyPoint

AgencyPoint

State-of-the-art, web-based solution, which enables the ease of doing business across Agency-Carrier relationship touch points.

iAdvise

iAdvise

Salesforce enablement through MOSIACTM, assisted advisors for product design recommendations.

Resources