Claims Capability Monitoring

LTI’s Claims Capability Monitoring Toolkit, is a diagnostic aid for performing an end-to-end claims operation review. The tool helps detail out the strengths and areas of improvement, for every step of the claims process, from First Notice through Assignment, Evaluation and Payout. The review can be tailored to be administered in whole or specific parts of the Claims organization, and the depth of the assessment can also be tailored to specific needs. At the end of the review, LTI provides a Balanced Score Card with detailed insights, recommendations, quick hits and next steps, on areas of improvement.

Business Benefits​:

  • The Claims organization gets an outside-in view of its operational strengths and weaknesses, as benchmarked with industry best-in-class practices.
  • The detailed questionnaire can be tailored as per the client’s requirement for both, scope and depth of the review.
  • Helps envision the target state of claims operations, as well​ as the roadmap and steps to achieve the vision.