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Customer Engagement

The Insurance business has been on the lower end of the curve in terms of customer engagement, as compared to other industry segments. This means that there is tremendous opportunity for insurers in the area of customer engagement. Customer Engagement means both, building relationships and nurturing the relationship for it to grow with you.

In the digital world of emerging trends & technologies, it is important for insurers to explore newer avenues of customer engagement throughout the Insurance value chain.

LTI, with over 20 years of experience in the Insurance marketplace across Carriers, Distribution Channels & Product Companies, is uniquely positioned in helping Insurance companies manage & build customers in the digital world, and enhance customer experience. Our progressive frameworks, and solutions & offerings, create a unique differentiation for clients. One of the biggest sectors within LTI, and supported by experienced professionals, the Insurance division is poised to help its clients build a 3600 view of their customers.

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    Our Offerings

    Customer Self-Service

    Customer Self-Service

    Reinvent experience for the new-age customer through unified physical and digital channels.

    Single View of Customer

    Single View of Customer

    Deeper customer insights through a 3600 view across applications, social channels and third-party channels.

    Location-Based Marketing

    Location-Based Marketing

    Create targeted marketing campaigns through location intelligence.

    Location-Based Marketing

    Location-Based Marketing

    Customer-centric interaction model and value-added services across claim touch-points.

    Solutions

    Periscope

    Periscope

    Predictive analytics for customer micro-segmentation, controlling attrition and identifying cross-selling opportunities.