Salesforce Apps

Data quality has always been a concern for corporates using Customer Relationship Management (CRM) systems. Our applications for the world’s No.1 Cloud-based CRM platform, Salesforce.com , help companies use CRM in new and effective ways.

Market Place

With tremendous advances in technology and social collaboration, community users need to come together for sharing and advancing developed software. Are community users forced to visit several places for searching and downloading software as needed? Is there a need for a central portal or repository?

L&T Infotech’s ‘Market Place’ is a solution that allows users to browse, search, upload and download packages/libraries/applications, along with demos and screenshots, within the community in a secured way.

Market Place helps you bring communities together by giving users a common platform to share/trade their developments.

Sales Script

The highly competitive business environment and ever-changing trends make it important to have the right set of tools for the Telesales Campaigns to achieve product sales target and growth.

L&T Infotech’s ‘Sales Script’ is a solution that enables marketing/sales representatives to make inbound/outbound calls to customers by creating Sales Scripts, which help representatives with the required pointers during their call, and capture responses on the fly. Sales Script helps automate the telesales process for calling Leads, Accounts and Contacts, without cluttering Salesforce screens.

Case Merge

Duplicate cases are a crucial problem for Salesforce users. For instance, when a customer files a case online and also calls your customer service center, two cases for the same problem will be populated. Duplications also occur when multiple people from the same company each file a case for the same issue. You don’t want two open cases that are essentially the same for one customer!

L&T Infotech’s ‘Case Merge Solution’ is a solution that enables authorized users to find duplicate cases and merge them together. Child objects such as comments, attachments and emails are cloned to the master case (parent) record.

Field Service

As customer care becomes a more important part of global business strategy, field service organizations are faced with a growing number of challenges and opportunities. These include dispersed staff coordination, complex technical issue resolution, inventory management, and honoring complex warranties & service agreements.

L&T Infotech’s Field Service solution minimizes cost and improves customer satisfaction through comprehensive service management and efficient service delivery. It streamlines and automates every step in the process, from initial customer request to issue resolution and billing. Technicians are able to resolve service matters quickly because the system dispatches the most suitable technician, stocking the right parts, in a timely manner. With Field Service Solution, organizations can optimize service delivery, reduce service costs and improve service effectiveness.