It is imperative for manufactures and distributors to have a best-in-class reverse logistics function. Return Material Authorization (RMA) plays a vital role here. The returns process is typically initiated through IVR / phone, email, web and manual agents. Response time to a customer’s product return could take anywhere between a few hours to a couple of days, resulting in a bad customer experience.
LTI’s RMA virtual assistant is a ready-to-deploy, web-based conversational (voice / chat) virtual assistant for technology distributors and OEMs, built to handle product returns from their resellers, partners or end-customers. It automates user interactions, giving the customer the ability to monitor, track and perform convenient returns and exchanges, and improve the overall response time and saving costs.
Ability to leverage any of the third-party AI services or LTI Mosaic AI, to enable seamless conversation
The end user can interact with the virtual assistant using text, voice or guided menus
Virtual assistant integrates with the backend systems and provides appropriate response to user requests