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iCEOn – Employee Health Benefit Platform

Digital enterprises today empower customers, field force and all ecosystem stakeholders with optimal touch and data rich interactions in user journeys. Applications have become more intelligent with the infusion of cognitive capabilities and every asset is now connected and available on cloud. Understanding the business objectives of providing digital technologies, LTI offers an Employee Health Benefit Platform – iCEOn, for managing the employee group health benefits.

iCEOn is a cloud-based SaaS platform built using a robust technology with multi-tenancy feature. It offers a seamless experience for employees, insurers, brokers and other intermediaries to manage employee group benefits plans apart from wellness and health risk assessments.

The wellness and health risk assessment, also known as LTI’s iHealth & Wellness is built on the CMM framework of Connect, Manage and Measure, which has configurable health risk assessment (HRA) questionnaires, wellness tips, health calculators and library of wellness information. This feature in iCEOn helps in increasing consumer engagement and retention while lowering healthcare cost through wellness programs guided by wellness coach.

Health & Wellness solution can easily integrate with different communication gateways to disseminate information like; reminders for annual health checkup and customized messages to insured members especially during pandemic outbreaks. Its “Partner Program” feature allows healthcare vendors to offer discounts on their products or services through redemption of loyalty points accrued by members meeting the fitness target.

iCEOn supports the following business functions:

  • Product configuration workbench, with rate and quote
  • Self-service, mobile enabled portals for corporate clients & their employees
  • Integration with nation-wide TPA systems for Cards, Claims and Network hospitals.
  • Partner Program participation to avail discounts on healthcare products and services

Technical features of iCEOn:

  • Co-branded sites for each client leveraging the multi-tenant architecture hosted on cloud platform
  • Quick rate and quote process for group health insurance
  • Configurable workflows for routing work-items
  • Standard templates to generate communication
  • Easy accessibility to documents stored and linked to relevant records
  • Seamless integration with Insurer, Brokers and third-party administrator applications

Increased consumer engagement, operational efficiency, cross-sell opportunities and ease of use for mid-year changes to coverages, claim intimation and submission are some of the key benefits of iCEOn platform.

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