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Customer Service

Utilities are witnessing a massive shift in customer engagement needs as customers turn into prosumers, markets get deregulated and their overall customer expectations of better engagement across lifecycle and channels.

LTI is working with leading utilities to drive digital transformation across the entire spectrum of customer services – from experience transformation online, customer analytics, contact center transformation, Meter to Cash optimization and Customer Information System (CIS) transformation.

LTI brings in multiple capability COEs and practices to deliver on experience transformation for Utilities customers – UI / UX measurement & design, digital / web / mobile development, advanced analytics including LTI MOSAIC Data products and Intelligent Enterprise capabilities in SAP CIS and Oracle CC&B to help re-imagine how utilities engage with

Our Capability

Finance

CIS Implementation

HR

Customer Experience transformation

HR

Customer Analytics

HR

Meter to Cash

Resources


Case Study

Smart Metering Integration for a Power Company

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Case Study

Improved Bad Debt Collections for an Electric Utility

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Case Study

Online Web transformation for a Nuclear Power Company

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Case Study

Cognitive customer care services for a Multinational Organization

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Case Study

Smart Meter implementation program for 5Mn consumers

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