Over the last few decades, the role of logistics management has undergone a paradigm shift. With a worldwide network of partners, the logistics industry has become more complex, expanding operations to meet the demands of the global logistics supply chain. It is constantly evolving in its endeavor to maximize revenues, increase profitability and improve operational efficiencies.
While logistics companies have felt the impact of fluctuations in the economy, they continue to face significant challenges. Rising transportation costs and shrinking margins force logistics service providers to look for new ways to optimally plan and increase efficiency. Growing complexity of the logistics function has led many companies to outsource logistics activities to third-party providers. They need complete visibility into logistics events in real-time, to monitor, control and respond appropriately to events. Customer relationship management and customer self-service, in terms of checking order status, tracking shipments and online invoices, also play an important role.
Cargo web portals are considered to be among the upcoming drivers for the industry. The pressure is on to be flexible enough and customize offerings as per client requirements, deliver the best possible service and compete more efficiently, while ensuring that the margins are protected.
Our Travel & Logistics Business Unit addresses the requirements of the logistics industry. We believe that logistics providers need a new breed of solutions, which can offer clear visibility of events & resources, to manage their businesses efficiently. To help logistics organizations achieve their business goals, we offer unique end-to-end logistics solutions.