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Product Returns (RMA) Virtual Assistant for Distributors and Retailers

It is imperative for consumer product wholesalers and retailers to have a best-in-class reverse logistics function. Return Material Authorization (RMA) plays a vital role here. The returns process is typically initiated through an IVR / phone, email, web and manual agents. The response time to a customer’s product return could take anywhere between a few hours to a couple of days, resulting in a bad customer experience.

LTI’s RMA virtual assistant is a ready-to-deploy, web-based conversational (voice/ chat) virtual assistant, built to handle product returns from their end-customers. It automates user interactions, giving the customer an ability to monitor, track and perform convenient returns and exchanges, and improve the overall response time and saving costs.

Key highlights

  • Ability to leverage any of the third-party AI services or LTI Mosaic AI, to enable seamless conversation
  • The end user can interact with the virtual assistant using text, voice or guided menus
  • Virtual assistant integrates with the backend systems and provides appropriate response to user requests

Key benefits

  • 10X faster product return processing, enhancing customer experience
  • Replaces manual agents/ BPO partners
  • Quick deployment on multiple customer channels such as Facebook, Skype, etc.
  • Built from LTI Mosaic AI, it provides the agility and speed required to customize and deploy the solution quickly

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