Our SAP Next Generation Application Management Services (AMS) enables support organizations to transform from a traditional support model to an amplified outcomes model (AOM), focusing on experience, outcome, automation and innovation.
We bring in industry-leading operational efficiency with intelligent monitoring, cognitive self-service, persona-based support & analytics-driven problem management. We make this happen with our Mosaic Automation platform, which enables automated prevention, guided resolution and cognitive end-user assist.
Our key objectives for the amplified outcome-based model are:
Industry-Leading AMS Operational Efficiency
Prevent issues from occurring, through the intelligent monitoring of applications landscape, with greater cross-platform correlation, and self-healing & predictive capabilities.
Empower users by actively building user communities, and providing them with intuitive & easy-to-use self-service mechanisms.
Resolve incidents closer to the point of origination, armed with curated knowledge assets, and with smart use of RPA and AI-enabled bots. Apply analytics to identify patterns that cause instability, and permanently cure them. Actively reduce complexity to lead to higher stability.
Engage with users seamlessly and across all possible channels of communications. Empathize to create personalized experiences.
Business Value Enhancement
Establish linkage between quality of application support and business metrics. Improve the end business metrics through excellence in support operations.
Help improve and maintain platform quality and relevancy by lowering hurdles, to stay current through the AMS operations.
Create the enterprise digital fabric through AMS operations, by making it easier to adopt DevOps & Cloud, and help with democratization of information.
“Always On” operations, while enabling business agility, high productivity, process efficiency and significant cost savings.
Modernization of SAP AMS through state-of-the-art tools and automation.
Targeted interventions for Business Efficiency, through industry and technology best practices.
Relentless focus on innovation.