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Digitize your Service Management

LTI helps service organizations become better equipped to meet fluctuating customer needs, with enhanced technology abilities. This includes the ability to measure, monitor and track KPIs to manage service operations, using sophisticated metrics powered by predictive analytics. Improved service and support serves as a strategic differentiator in helping organizations fight-off lower priced products and services. We help our clients in Digitizing Service Management with Business Intelligence, CRM, Customer Portals, Remote Services / Smart Services.

Our Offerings

RENEW

RENEW

Service Offerings
Warranty Management
Product Traceability
Complaints and Returns Management
Benefits
Unlocking value through comprehensive Warranty Management Practices
Tracking Product Genealogy

REINVENT

REINVENT

Service Offerings
Mobile Service Management
Advance RMA
Benefits
Comprehensive Field Services with Mobile Apps
Efficient Tracking of Products

REIMAGINE

REIMAGINE

Service Offerings
Multi-resource Service Scheduling
Benefits
Streamline Resource Planning and Workforce Scheduling

SOLUTIONS

PRODUCT TRACEABILITY

PRODUCT TRACEABILITY

Integrated Serialization and Traceability Solution.
Digitization of Serialization using EDI, Barcoded Labels, Wi-Fi Scanners, Portal Printers.
Established Product Genealogy.
Integrated Customer & Vendor Warranty Management.

ADVANCE RMA

ADVANCE RMA

Enabled tracking of Products that are authorized for return, replacement, repair, or simply unwanted products.
Enabled tracking of material movements.
Enabled selection of the appropriate return location for the product.
Workflow Notifications and Reporting.

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