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Microsoft Dynamics 365 – Sales, Marketing, Customer Service (CRM)

LTI’s Microsoft Dynamics 365 services unifies CRM capabilities by delivering new purpose-built applications, which work together seamlessly. Microsoft Dynamics 365 – CRM has a user-friendly interface, flexible & capable of handling businesses of small, mid-size and large enterprises. It manages specific business functions across Marketing, Sales, Customer Service, Field Service, Project Service Automation, and Customer Insights. The MS Dynamics solutions are built to achieve the client’s business goals, and assist them in their accessibility to the market, and we deploy these solutions to global clients on cloud, premise and on-device platforms.

Through our dedicated Business Innovation Center (BIC), we help clients formulate and manage their customer engagement strategy through expert advisory, proven implementation methodology, and robust support services. Microsoft Dynamics 365 – CRM enables clients to enhance their Sales, Marketing, Services and Support functions to provide better view to the customers, from customer onboarding, through to purchase and post sales. With native Microsoft Office Outlook integration, Microsoft Dynamics 365 – CRM delivers a fast, flexible, familiar and affordable solution. Dynamics 365 – CRM is built using reliable industry-standard technology, which adapts, grows and scales clients’ businesses.

Key Highlights

  • Expertise across the end-to-end Microsoft stack and ecosystem, including CRM, Office 365, Analytics, IoT and Azure Cloud Services
  • Intellectual Property tools
  • Industry-specific business process models
  • Real-time 360o view to customer & business data
  • Features enabling digital transformation and expertise in automating business-critical processes


  • Helps track market competition through Microsoft Dynamics CRM BI tools
  • Systematic and streamlined business processes for Sales/Account stakeholders
  • Effective Marketing campaign management for Go-To-Market strategies
  • Tracking of customer satisfaction status
  • Transparency and in-depth information to manage customers and deals
  • Actionable insights and suggestions, leveraging Microsoft Dynamics CRM inbuilt real-time analytics
  • Tracking of critical information related to customers and contacts
  • Purpose-built cross-platform mobile apps for easy access & update of key information

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