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Service Excellence

After-sales service excellence enables businesses to showcase their commitment to customers during the ownership stage of a product. Engagement at this stage enables them to enhance customer loyalty and improve retention rates. However, disjointed silos of customer / product-related information prevent complete visibility and analysis of information necessary to create, augment and / or execute differentiated service offerings.

Service Excellence Services enable clients to transform their omni-channel support services to their customers and provide benchmark level field services. These result in higher customer retention and customer acquisition, while improving service profitability in the process.

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Services

App Assistance

App Assistance

Assessing and assisting in Service-related Cloud App implementations

App Integrations

App Integrations

Mobile Enablement of your Service-related Cloud App deployments

App-ification

App-ification

Building customized applications on proven platforms like Force.com

The Impact

Improved service effectiveness through 360 view of customers

Improved service effectiveness through 360 view of customers

We helped a Global Manufacturer of Lifting and Material Handling set up Service Console Solution, enabling transparency into customer service needs

Enabled tracking and solving customer issues across business areas

Enabled tracking and solving customer issues across business areas

We helped a Multinational Energy Company manage their service cases through a Queuing Management System.