Contact us

Service Excellence

After-sales service excellence enables businesses to showcase their commitment to customers during the ownership stage of a product. Engagement at this stage enables them to enhance customer loyalty and improve retention rates. However, disjointed silos of customer / product-related information prevent complete visibility and analysis of information necessary to create, augment and / or execute differentiated service offerings.

Service Excellence Services enable clients to transform their omni-channel support services to their customers and provide benchmark level field services. These result in higher customer retention and customer acquisition, while improving service profitability in the process.

Reach us

    I agree to receive communication from LTI.
    Refer LTI privacy policy to know more about how we maintain privacy about your data.


    Services

    App Assistance

    App Assistance

    Assessing and assisting in Service-related Cloud App implementations

    App Integrations

    App Integrations

    Mobile Enablement of your Service-related Cloud App deployments

    App-ification

    App-ification

    Building customized applications on proven platforms like Force.com

    The Impact

    Improved service effectiveness through 360 view of customers

    Improved service effectiveness through 360 view of customers

    We helped a Global Manufacturer of Lifting and Material Handling set up Service Console Solution, enabling transparency into customer service needs

    Enabled tracking and solving customer issues across business areas

    Enabled tracking and solving customer issues across business areas

    We helped a Multinational Energy Company manage their service cases through a Queuing Management System.