So, is it all about the use of Robotic Process Automation, Machine Learning etc. ?
No. Automation is not all about implementing technology. At L&T Infotech, we bundle our Process Consulting services which promote practices of Lean, DevOps, etc., along with our
Extreme Automation offering, since we believe that process engineering and optimization help maximize the benefits of Automation.
What should Automation strive to achieve?
Service Cost reduction still remains the most tangible benefit of automation.But through End-to-End Process Reengineering,Application of Machine Learning, Cognitive Computing and Artificial Intelligence in automation, there is also a huge potential for Client Service Experience and Business Processes also to reap transformational benefits.