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Digitize your Service Management

L&T Infotech helps service organizations become better equipped to meet fluctuating customer needs, with enhanced technology abilities. This includes the ability to measure, monitor and track KPIs to manage service operations, using sophisticated metrics powered by predictive analytics. Improved service and support serves as a strategic differentiator in helping organizations fight-off lower priced products and services. We help our clients in Digitizing Service Management with Business Intelligence, CRM, Customer Portals, Remote Services / Smart Services.

OUR Offerings


    Service Offerings
  • Warranty Management
  • Product Traceability
  • Complaints and Returns Management
  • Benefits
  • Unlocking value through comprehensive Warranty Management Practices
  • Tracking Product Genealogy


    Service Offerings
  • Multi-resource Service Scheduling
  • Benefits
  • Streamline Resource Planning and Workforce Scheduling


    Service Offerings
  • Mobile Service Management
  • Advance RMA
  • Benefits
  • Comprehensive Field Services with Mobile Apps
  • Efficient Tracking of Products

Product Traceability

  • Integrated Serialization and Traceability Solution.
  • Digitization of Serialization using EDI, Barcoded Labels, Wi-Fi Scanners, Portal Printers.
  • Established Product Genealogy.
  • Integrated Customer & Vendor Warranty Management.

Advance RMA

  • Enabled tracking of Products that are authorized for return, replacement, repair, or simply unwanted products.
  • Enabled tracking of material movements.
  • Enabled selection of the appropriate return location for the product.
  • Workflow Notifications and Reporting.
Case Studies

Warranty Cost Reduction by 10% with Advance RMA Solution for Aerospace & Defense Major.

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