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Organizational Change Management

The success of any Business Transformation program is fully dependent on the effective adoption of new processes and systems. Almost 70% of such programs fail because the employees within enterprises lack the awareness, desire, knowledge and skills required to adapt to a new technology or a new way of working. Thus, in such “change” programs, human aspects play a crucial role in ensuring that change actually delivers its intended results.

L&T Infotech (LTI) helps organizations to plan, lead and manage the human side of implementing strategic change, with a systematic Organizational Change Management (OCM) approach to assess the current state; prepare & develop for the future state; implement change; and lastly, ensure that the change is sustained.

Our approach for leading and managing change is based on proven scientific OCM principles, and we build our clients’ capabilities to lead and manage change in both, the short and long term. We focus on areas that are important from a business impact & risk management perspective, and offer services encompassing the 3 people side factors that impact the ROI:

  • Speed of Adoption
  • Proficiency
  • Utilization

Leveraging the industry recognized Prosci Framework, aimed at addressing the employee resistance through "ADKAR" Model, along with our robust tools & templates, we provide Integrated Change Management Consulting for:

  • IT Application Implementations
  • Multi-country (Global) Application Rollouts
  • IT Outsourcing & Managed Services
  • Change Management Office

Services

At L&T Infotech (LTI), we leverage our change assets and diverse experience, to help clients overcome change-related challenges & risks, with our OCM Service Offerings:

Strategy

Strategy

Creating the Strategy for Change through Diagnostics, Visioning, Leadership Alignment & Designing Effectiveness KPIs.

Execution

Execution

Integrated Change Management Planning & Execution across the project lifecycle; ensuring consistent stakeholder engagement.

Communication & Culture

Communication & Culture

Designing and Delivering Communication in the context of an organization’s culture through varied media.

Sustenance

Sustenance

Establishing a Change Management Office for Benefits Articulation, Reinforcing Behaviors & Measuring User Adoption.

Maturity Enablement

Maturity Enablement

Building “Change Agility” in Leadership, to drive change initiatives through focused workshops & coaching.

Enablers

The key assets enabling our comprehensive Change Management offerings are:

Proven Framework

Proven Framework

A best-in-class OCM approach, by leveraging the best practices put forward by Prosci, and our experience of several change initiatives.

Robust Toolkit

Robust Toolkit

A proven toolkit, in-built with a combination of Prosci templates and our Intellectual Property, for precise change impact & user readiness analysis, as well as adoption measurement.

Expert Resource Pool

Expert Resource Pool

Certified Change Management Experts & Partner Consultants, with deep expertise in mitigating the human behavioral challenges, occurring due to a major change.

Solutions

With specific focus on change initiatives enabled by IT-led business transformations, at LTI, we have devised an “Integrated Change Management Framework” based on Prosci best practices as depicted in the picture shown below:

Proven Framework

The framework focuses on managing the change resistance of users / employees through the ADKAR (Awareness-Desire-Knowledge-Ability-Reinforcement) model. The Prosci methodology aims at improving the three people side factors that impact the ROI of such change programs viz.Speed of Adoption, Ultimate Utilization and Proficiency of Usage.

Leveraging our expertise & experience in executing major change programs, LTI has delivered long-lasting benefits to clients through our OCM offerings:

  • Seamless adoption of new technology, systems and processes
  • Higher success probability for transformation initiatives
  • Smooth transition to the desired future state
  • Better stakeholder buy-in & sustained change commitment
  • Timely go-live of implementation project/s
  • Improved workforce engagement, retention & productivity
  • Motivated employees aligned to the organization culture & goals

In line with the above shown framework, we have devised Integrated OCM solutions aligned to different IT transformation scenarios such as:

FACTSHEETS

LTI OCM services focus on the people-side factors which impact the RoI of an IT Transformation Program viz. Speed of Adoption, Proficiency and Utilization; ensuring seamless & sustained adoption of new technology, systems and processes.

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