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Cloud Apps
Service Excellence

After-sales service excellence enables businesses to showcase their commitment to customers during the ownership stage of a product. Engagement at this stage enables them to enhance customer loyalty and improve retention rates. However, disjointed silos of customer / product-related information prevent complete visibility and analysis of information necessary to create, augment and / or execute differentiated service offerings.

Service Excellence Services enable clients to transform their omni-channel support services to their customers and provide benchmark level field services. These result in higher customer retention and customer acquisition, while improving service profitability in the process.

Services

Apps of Service

Assessing and assisting in Service-related Cloud App implementations

Service On-the-Go

Mobile Enablement of your Service-related Cloud App deployments

App-ification

Building customized applications on proven platforms like Force.com

THE IMPACT

  • Improved service effectiveness through 360o view of customers
    We helped a Global Manufacturer of Lifting and Material Handling set up Service Console Solution, enabling transparency into customer service needs.
  • Enabled tracking and solving customer issues across business areas
    We helped a Multinational Energy Company manage their service cases through a Queuing Management System.