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Disrupting BPO via Automation

Jan Erik Aase, Director of Research and Principal Analyst and Ashish Chaturvedi, Senior Analyst - Research from ISG shares some interesting insights about L&T Infotech's automation business that focuses on automating back-office processes as a first key step in digital transformation.

ISG believes that L&T Infotech has a sound approach towards automation that prioritizes and recommends back-end automation for achieving digital business transformation. L&T Infotech's Automation practice has been assisting clients in reducing cost and improving time-to- market through automation in areas of business operations, applications, and infrastructure. L&T Infotech does not offer traditional BPO services; hence offering automation solutions for the BPO industry allows them to be more aggressive in their go-to-market strategy than traditional BPO service providers. This enables L&T Infotech to potentially disrupt markets and business.

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