ServiceFirst™ is L&T Infotech's digital platform for Aftermarket Service Management. This platform will enable Original Equipment Manufacturers (OEMs), third party service providers of Discrete Manufacturing industry, and organizations of varied industries that handle Maintenance Repair & Overhaul (MRO) operations, to globally and digitally manage services. With ServiceFirst™, organizations can manage their end-to-end service operations seamlessly, across the entire service eco-system. Some of the associated benefits include workforce productivity improvement, warranty cost reduction, reduced asset downtime, higher first fix resolution rate, service process automation, delightful customer experiences and partner network enablement.
ServiceFirst™ is a platform service offered as part of L&T Infotech's MOSAICTM digital transformation framework. ServiceFirst™ architecture will enable enterprises to improve business agility, increase scalability, and quickly integrate with current enterprise system landscape. The platform can also be a Bolt-ON to existing ERPs or Legacy systems.
ServiceFirst™ enables service organizations to achieve significant tangible benefits, phenomenally improve their business KPIs and achieve a high Return On Investment (ROI). Additionally, clients have the flexibility to scale up or down on demand.
ServiceFirst™ offers cost-effective and flexible pricing to clients through pay-per-use subscription model; flexibility through tenant-specific customization support for enterprises; industry-specific pre-defined processes for quicker implementations within a span of few weeks, instead of months; and technology future-proofing that reduces maintenance costs.
With ServiceFirst™, we help our clients embrace Digital Servicing and transform service businesses like never before.
MOSAIC is L&T Infotech's Digital Transformation Framework that encompasses Mobility-Online-Social-Analytics-IoT-Cloud