AutomationFIRSTTM is a platform service, offered as part of L&T Infotech's MOSAIC™ digital transformation framework. AutomationFIRST – ITSM v1.0 is an ITIL Certified, next generation, integrated IT Service Management SaaS solution. It has been certified by Pink Elephant Corporation with a PinkVERIFY Logo on their website.
It comprises of five modules with an intuitive User Interface and flexible reporting capability. Following are the five modules:
- Incident Management
- Request Fulfillment
Service Level Management
offers cost-effective and flexible pricing to clients through pay-per-use subscription model, flexibility through tenant-specific customization support for enterprises, industry specific predefined processes for quicker implementation in a span of a few weeks instead of months and technology future-proofing that reduces maintenance costs.