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​​AutomationFIRSTTM is a platform service, offered as part of L&T Infotech's MOSAIC™ digital transformation framework. AutomationFIRST – ITSM v1.0 is an ITIL Certified, next generati​on, integrated IT Service Management SaaS solution. It has been certified by Pink Elephant Corporation with a PinkVERIFY Logo on their website.



It comprises of five modules with an intuitive User Interface and flexible reporting capability. Following are the five modules:

  • ​Incident Management
  • Request​ Fulfillment
  • Problem Management
  • Change management
  • Service Level Management
AutomationFIRSTTM - ITSM  offers cost-effective and fl​exible pricing to clients through pay-per-use subscription model, flexibility through tenant-specific customization support for enterprises, industry specific predefined processes for quicker implementation in a span of a few weeks instead of months and technology future-proofing that reduces maintenance costs. ​