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Digital KYC Agent

KYC is the cornerstone of any new customer-vendor relationship and is often a cumbersome, manual and inefficient process. Our Digital KYC agent automates the entire personal loan business function, thus, accelerating customer conversions and enhancing the overall customer experience.


Business drivers

  • Expediting the processing and turnaround time
  • Minimizing human intervention and eliminating too many human touchpoints
  • Avoiding misuse or misplacement of customer’s personal data
  • Enabling contactless KYC – eliminating the need of physical visits to the bank

Solution highlights

  • Online KYC documents submission channels enabled
  • Supports multiple identity documents
  • Verification & validation of uploaded docs using formal & authentic APIs & interfaces
  • Customer authentication via OTP using mobile linked to the KYC documents

What value does it bring

  • Up to 80% reduction in turnaround time
  • Hassle-free and improved customer experience
  • Digitized identity docs, better audit control & tracking mechanism
  • Significant cost savings for the bank

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