Organizational Change Management

Over 70% of business transformation initiatives fail to produce any significant benefits for the companies driving them. The key to running a successful ‘change’ program is to effectively manage the inertia within the employee community towards the adoption of new systems and processes.

A holistic change management strategy makes it conducive for organizations to implement strategic transformations in an organized, frictionless and efficient manner. LTI helps companies plan, lead, and manage such projects, using a systematic Organizational Change Management Approach (OCM). This includes the assessment of the current state, planning and development for the future state, implementation of the change, and ensuring its sustainability in the short- and long-term.

Based on the Prosci ADKAR goal-oriented change management model, our approach helps accelerate the adoption of new workflows, while optimizing proficiency and utilization. Leveraging our ready-to-use tools and templates, we provide change management consulting services for application implementations and global roll-outs, and outsourcing and managed services. We have a proven track record of partnering with change management offices, across industries and geographies, to help minimize risk and achieve intended results at lower costs.

Our Offerings

Strategy

Strategy

Sail through organizational changes with our Diagnostics, Visioning, Leadership Alignment and Designing Effectiveness key performance indicators

Execution

Execution

Our Integrated Change Management Planning and Execution services will help drive consistent stakeholder engagement throughout the project lifecycle

Communication & Culture

Communication & Culture

We can help you design and drive consistent messages over varied media to deliver your cultural ethos across the organization

Sustenance

Sustenance

Our OCM sustenance services office drives out-of-the-box thinking, with benefits articulation, reinforcing behaviors and by measuring user adoption

Maturity Enablement

Maturity Enablement

Ride the disruption wave and enable seamless change management, with our client-centric training workshops

Enablers

Proven Framework

Proven Framework

A best-in-class OCM approach, by leveraging the best practices put forward by Prosci, and our experience of several change initiatives.

Robust Toolkit

Robust Toolkit

A proven toolkit, in-built with a combination of Prosci templates and our Intellectual Property, for precise change impact & user readiness analysis, as well as adoption measurement.

Communication & Culture

Communication & Culture

We can help you design and drive consistent messages over varied media to deliver your cultural ethos across the organization

Sustenance

Sustenance

Our OCM sustenance services office drives out-of-the-box thinking, with benefits articulation, reinforcing behaviors and by measuring user adoption

Maturity Enablement

Maturity Enablement

Ride the disruption wave and enable seamless change management, with our client-centric training workshops

Solutions

With specific focus on change initiatives enabled by IT-led business transformations, at LTI, we have devised an “Integrated Change Management Framework” based on Prosci best practices as depicted in the picture shown below:

The framework focuses on managing the change resistance of users / employees through the ADKAR (Awareness-Desire-Knowledge-Ability-Reinforcement) model. The Prosci methodology aims at improving the three people side factors that impact the ROI of such change programs viz.Speed of Adoption, Ultimate Utilization and Proficiency of Usage.

Leveraging our expertise & experience in executing major change programs, LTI has delivered long-lasting benefits to clients through our OCM offerings:

  • Seamless adoption of new technology, systems and processes
  • Higher success probability for transformation initiatives
  • Smooth transition to the desired future state
  • Better stakeholder buy-in & sustained change commitment
  • Timely go-live of implementation project/s
  • Improved workforce engagement, retention & productivity
  • Motivated employees aligned to the organization culture & goals

In line with the above shown framework, we have devised Integrated OCM solutions aligned to different IT transformation scenarios such as: