Traditionally, Service Desk is a manual and knowledge-based activity. Knowledge gained through experience resides with the support engineer, making service desk management highly person-dependent. Organizations have to deal with fluctuating ticket sizes, rising attrition and increasing customer expectations, while containing costs and optimizing operations. This leaves the traditional service desks with high turnaround time and dissatisfied customers.

At LTI, we understand these pertinent challenges that enterprises face, and bring you a solution to resolve such issues. Our next generation Service Desk, transforms your existing environment, brings efficiencies and codifies knowledge, thus simplifying your overall business processes. Our Service Desk introduces self- service, automates repetitive tasks and assists support engineers to diagnose and resolve tickets faster by leveraging cognitive capabilities.