Your customers have gone digital today. They are not just physical footfalls that help gauge your success – they are your advocates on social media, and key partners in getting you new business. In order to be where your customers are, and to offer them personalized and high quality products and services, every enterprise must consider establishing strong digital capabilities. Going digital is no more just ‘good to have’, it is now a mandate with a deadline.
Although digital transformation usually entails realigning processes and implementing new technologies, this is not all. It is also about designing better engagement methods that resonate with your customers, while adopting the most effective technology at optimized costs. LTI, with its dedicated digital solution center, enables you to undertake this critical transformation. Our Digital Transformation services are backed by a three-pronged approach, helping you chart out a comprehensive digital strategy:
- Digital Experience Transformation – Designing hyper-personalized customer experiences, using latest technologies such as Machine Learning, Omni-channel Monitoring & Social Media Integration, Conversational User Interface (UI), Virtual Reality, Augmented Reality, Voice and Biometric Capabilities, Mobile and Cloud Computing, and Smart & On-demand Solutions.
- Operational Efficiency–Improving your organization’s internal operations, using Process Automation, Advanced Analytics, Mobility and Cloud-based Solutions.
- Technological Evolution – Enabling you to develop and pursue innovative business models to rethink revenue streams and offer disruptive services. We leverage Automation, Cognitive Computing, Artificial Intelligence (AI), Predictive Analytics, Robotic Process Automation, Blockchain, Big Data and the Internet of Things (IoT) to achieve this.
Our best-in-class Digital Transformation services are supported by our Digital Command Center, which provides round-the-clock support, our DevOps-based continuous integration and development methodologies, and our horizontal and vertical-specific solutions that deliver the desired business results to our clients.
LTI has the in-depth capability and experience to assess customers accurately on their existing digital maturity before getting them started on the Digital Experience Transformation journey best suited to them. Our Digital advisory consulting is complemented by our end-to-end Digital Transformation Services and Solutions, which span across deployment, custom development, platform migration, management and maintenance. We also offer specific solutions for Digital Transformation based on ServiceFirst, FinCrime, BoardMeet, Unified Approvals, PassengerFIRST, Point2Point, Notes2Nets, etc.