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Enterprise Information Management Application Maintenance and Support

Leveraging information derived from the diverse information architecture adopted, organizations have been able to take various business decisions. Therefore, it is critical to appropriately maintain such applications to derive accurate data to align with changing business rules and needs, and to support in data-driven decisions. Our Application Maintenance and Support (AMS) services encompass all layers of information architecture.Organizations often spend multiple years in defining their enterprise information architecture, and then develop a large multi-year program to realize it. We leverage our expertise in architecting large-scale complex BI/DW (Business Intelligence/Data Warehousing) applications and provide EIM (Enterprise Information Management) implementation services.

  • ​​ADM Services
    We leverage data warehouse appliance implementation to provide high-speed analytics and excellent query throughput. We perform ETL/BI platform conversion to newer platforms by redefining the architecture if required, converting applications and enabling migration to production. Our methodology ensures that business is aligned to this change and begins to adopt the newer technology with ease.

    We offer data testing services, which ensure that there is no data discrepancy between the source of data and data warehouse/data mart. Our OLAP (Online Analytical Processing) testing ensures that OLAP cubes accurately reflect data from their source and allow slice and dice across all required dimensions.

    We also perform ETL/BI application maintenance when source data structure changes or when the data warehouse data model changes. We understand and consider changes in ETL/BI scheduling that occur due to changes in data availability timelines and frequency. We also manage user security changes.

  • Information Management Competency Center (IMCC) Establishment​​
    ​Today, organizations face issues like inflexible solutions that do not dynamically scale up to business users’ changing needs; multiple tools, platforms and applications that are not in sync; lack of standards and guidelines; and lack of integration and coherence among projects. To ensure that organizations identify business imperatives, define governance structures and establish an enterp​rise information management framework, we offer services to build competency centers within their IT departments. Information Management Competency Center (IMCC) is a combination of Data Management Competency Center (DMCC), Integration Competency Center (ICC), and Business Intelligence Competency Center (BICC).​
    We setup a BI factory, which comprises demand, design, development and testing functional units. As the enhancement work packet enters factory, the demand management unit checks it and routes to various line functions to get the work packet completed and delivered. Various SLAs around demand management and efficient utilization are defined to measure the success of the factory.​
  • Agile BI
    Organizations may adopt different methodologies for developing their enterprise information management infrastructure. However, there is a tendency to expect quick ROI. We offer services around Agile BI solutions by considering smaller subsets of requirements and defining suitable sprints for developing different layers of the architecture. The scrum master and the development team could be working in an onsite-offshore model. We define the right team structure based on the organization’s culture and various other factors.
  • ​​ETL/BI Platform Upgrades
    Early adopters of BI, who have been managing with legacy technologies, are now looking at upgrading, as ETL and BI tool vendors offer newer versions with better features. In a few instances, the ETL and BI versions are outdated and no more supported by product vendors. We offer services on upgrading the existing ETL and BI platforms with newer versions by redefining the architecture if required, upgrading the applications and facilitating migration to production. With zero business disruption, our methodology ensures that various environments like development, test and production movement of the upgraded application are carried out smoothly.With high adoption of BI over the years, we understand that different departments in an organization might have developed their own BI applications, leaving them with a lot of redundant BI applications. The greater challenge is that these departments refer to different sources of data and present the same information differently. There are instances where different technologies are used. We assist organizations in BI consolidation and rationalization on a single technology. We also help in decommissioning the old BI application and hold the older reports in an archive environment that can be leveraged if necessary.

    Aligning with the latest trend, we help define an actionable BI application that is an advanced form of descriptive analytics, with suggestions for business decisions provided in the reporting layer, and business actions captured and written back from the BI layer. Complex Event Processing (CEP) techniques are leveraged to carry out change in the source. While any BI can be actionable, we are referring to BI that is actionable at the relevant time.