Case Study – Operational Transformation for a Media Conglomerate

A US-based Mass Media Conglomerate was facing issues with their existing service provider due to stagnant quality of support, lack of innovation and deteriorating end-user experience. The objective was to reduce cost of operations, enhance end-user experience, establish a next-gen operating model and digital enablement. LTI executed a series of interventions as part of the “Amplified Outcomes” support model – through AI-based Automation, Real-time Dashboards and a fully-automated converged operations model.

By adopting our Mosaic suite, the customer was able to achieve:

30%

Reduction in TCO

50%

Reduction in MTTR

65%

Reduction in Alerts

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