Our SAP CRM Practice
provides consulting services
to world's leading companies
across a wide range of
industries. Our solutions
provide the advantage of
cutting edge technology to
our clients'
customer-centric business
strategies and in turn
maximize business value from
their CRM Investments.
Supported by a CRM Center of
Excellence (CoE) and proven
frameworks and accelerators,
L&T Infotech's CRM
consultants ensure high
quality implementations,
upgrades, system
enhancements and production
support.
Service Offerings
- Comprehensive range
of service offerings
including
Implementations, Global
Rollout, Production
Support and Upgrade
Services
- CRM Services in the
areas of Marketing,
Sales, Services,
Analytics
- Value added services
includes
Pre-Implementation
Scoping and Impact
Assessment, Developing
business blueprints,
Creation of proof of
concepts, Performance
Tuning, Post
Implementation user
assessment and Training
- Integration services
include integrating SAP
CRM with SAP Suite of
Products as well as
Legacy systems
- User Interface
development offerings
including integrating
CRM with SAP Portal,
Adobe Forms & Web Dynpro
/ BSP Developments
Our Differentiators
- In-depth
understanding of
business impact of CRM
technology through
Industry expertise
- Expertise in
multiple functional
areas in CRM Marketing,
Sales, and Service
across different
customer touch points
i.e. customer
interaction center,
Mobile applications and
the Internet
- Extensive
Implementation
experience on all the
SAP CRM versions
- Multi-skilled CRM
experts with domain
experience
- Internal Center of
Excellence develops
reusable components,
accelerated POCs and
support projects
- Partnership with SAP
Labs in developing the
latest versions of CRM
- Extensive
Integration experience
with third party systems
and legacy applications
|
|
