We have an impeccable
record of providing 24X7 Application Development and Maintenance (ADM)
support, with aggressive
service levels, to global
application users in
multiple countries. Our
support methodology is based
on the principle of adding
continuous value to our
client's business. This
'Business Process
Improvement Methodology' is
woven within our support
model.
We have developed innovative
pricing models based on the
'Pay-per-Use' concept that
enable our clients to
benefit from our
cost-efficient support ERP model
and avoid paying when there
is no usage.
We have developed a
well-thought-out 'Knowledge
Acquisition' process that
enables our teams to effect
a smooth take over of
support responsibilities.
Our experience and expertise
with handling major
transitions has been
acknowledged by Gartner in
its publications.
We currently support 125000+
global users, across time
zones, businesses and
cultures on very stringent
SLAs.
Methodology
We deploy our Global
Delivery Model and leverage
our strategically located
delivery centers across the
globe. Our 'Follow-the-Sun'
approach enables us to
support our users on a 24X7
basis. All our support teams
are backed up by an Application Development and Maintenance (ADM) Center of Excellence (CoE)
team that is constituted of
'Experts-on-Demand'. These
experts are available to
resolve any critical issues.
Our support model also
deploys several proprietary
frameworks like 'EzWatch'
for SLA monitoring and 'PIS'
for process improvements. |
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