Application Maintenance & Support
| We have an impeccable
record of providing 24X7
support, with aggressive
service levels, to global
application users in
multiple countries. Our
support methodology is based
on the principle of adding
continuous value to our
client's business. This
'Business Process
Improvement Methodology' is
woven within our support
model. We have developed innovative pricing models based on the 'Pay-per-Use' concept that enable our clients to benefit from our cost-efficient support model and avoid paying when there is no usage. We have developed a well-thought-out 'Knowledge Acquisition' process that enables our teams to effect a smooth take over of support responsibilities. Our experience and expertise with handling major transitions has been acknowledged by Gartner in its publications. We currently support 125000+ global users, across time zones, businesses and cultures on very stringent SLAs. Methodology We deploy our Global Delivery Model and leverage our strategically located delivery centers across the globe. Our 'Follow-the-Sun' approach enables us to support our users on a 24X7 basis. All our support teams are backed up by an ADM CoE team that is constituted of 'Experts-on-Demand'. These experts are available to resolve any critical issues. Our support model also deploys several proprietary frameworks like 'EzWatch' for SLA monitoring and 'PIS' for process improvements. |
