| Our full portfolio of
service offerings helps our
clients realize strategic
business value from their
Oracle investments.
Program Roll Outs
- Business consulting
and BPR
- Full life-cycle
implementation
- Global
template-based rollouts
- Remote configuration
management
- Onsite team support
- Change management &
global training plan
- Training collateral
development
- Country-specific
customization/localization
- Test planning,
scripting & automated
testing
Maintenance
- Applications
helpdesk | 24x7
- SLA-based production
support
- Remote support model
and mixed-shore staffing
- Shared support -
managed services
- "Lights On" support
and preventive
maintenance
- Functional,
technical & DBA support
- Preventive /adaptive
maintenance
- Root cause analysis
& curative support
- Periodic SME review
- Searchable knowledge
base
Development
- R I C E object
development
- Robust offshore
development methodology
- Design to delivery
support for rollouts
- Development pool
deployment
- Ongoing enhancement
maintenance
- Conversion Script
Library – ERP/CRM
Migration & Upgrade
- Cross-ERP migration
- OS & database
migration
- Legacy to ERP
Migration
- Version upgrade
- Data conversion
using data loaders
Independent
Verification & Validation
- Testing program
deployments
- Functional,
regression, performance
- Rollout Testing -
Unit / CRP / UA Testing
- Pre-built test
scripts
- Automated test pack
for patch testing
- Testing catalog,
scripting & automation
- Ongoing testing
helpdesk
- Functional &
technical coverage
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