Case Studies

• A global leader in the design and manufacturing of embedded semiconductors for the automotive, consumer, industrial, networking and wireless markets
• Employee strength: 24000+
• Revenue: $6.4 billion (2006)
• Operations in more than 30 countries
• Headquarters: Austin, Texas
• More than 10,000 customers including 100 of the world’s top OEMs

Business Requirements

• Outsource production support
• Improve operational efficiencies
• Be 'current' in its Siebel applications

The challenge

• Building interfaces to third party systems
• Limited documentation
• Heavily customized applications
• Requirements – moving targets

• Migration from Seibel 6.2 to 7.7
• Modules – Sales, Service

• Dedicated ODC in Mumbai, India
• SLA-based 24x7 global support for approximately 3,200 end users
• Periodic production releases to ensure continuous functionality enhancement & fine tuning
• Migration from Siebel 6.2 to 7.7
• Implementation of new modules, system mergers

• Tightly integrated demand management
• Improved customer management
• Increased operational efficiencies