| Siebel migration for global manufacturer of embedded semiconductors |
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The Client
- A global leader in the design and manufacturing of embedded semiconductors for the automotive, consumer, industrial, networking and wireless markets
- Employee strength: 24000+
- Revenue: $6.4 billion (2006)
- Operations in more than 30 countries
- Headquarters: Austin, Texas
- More than 10,000 customers including 100 of the world’s top OEMs
Business Requirements
- Outsource production support
- Improve operational efficiencies
- Be 'current' in its Siebel applications
The challenge
- Building interfaces to third party systems
- Limited documentation
- Heavily customized applications
- Requirements – moving targets
Engagement
- Migration from Seibel 6.2 to 7.7
- Modules – Sales, Service
Solution
- Dedicated ODC in Mumbai, India
- SLA-based 24x7 global support for approximately 3,200 end users
- Periodic production releases to ensure continuous functionality enhancement & fine tuning
- Migration from Siebel 6.2 to 7.7
- Implementation of new modules, system mergers
The benefits
- Tightly integrated demand management
- Improved customer management
- Increased operational efficiencies
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