Network Services
- 24x7 incident management & monitoring
- Management of
network and security
products
- Performance
monitoring and
tuning
- Capacity
planning
- WAN/LAN/MAN/WLAN/VoIP
implementation
- Firewall/IDS/IPS/VPN
concentrator
implementation
- Network audits
- Specialized
design services for
MPLS and VoIP
roll-outs
Application Services
We provide system
administration support
for databases,
messaging, backup and
other enterprise-wide
applications.
- 24x7 incident
and problem
management
- User and group
management
- Access control
and security
management
- Patches/updates
management
- Data backup,
archive and restore
- Performance
monitoring and
management
- Batch job
scheduling and
monitoring
- Version
migrations and
upgradation
- High
availability set-up
Server Services
- 24x7 incident and problem management (L1/L2/L3)
- User and group
management
- Access control
and security
management
- Performance and
capacity management
- OS Installation,
configuration and
hardening
- Version
migrations and
upgradation
- High
availability set-up
– configuration and
administration
- Server virtualization & consolidation
Helpdesk Services
- 24x7x365 remote
helpdesk support
through web, email,
chat and voice calls
- Trouble ticket
and service request
management
- Remote
diagnostics and
troubleshooting
- Creation of
knowledge repository
and its management
- Asset management
- Change
management
Enterprise Management
Services
This includes
implementation of
infrastructure
monitoring tools for:
- Service
management
- Desktop
management
- Network fault
management
- Network
performance
management
- Server
management
- Security
management
- Storage
management
- Creation of Service Dashboard
This practice is also involved in the implementation of Service Desk using ITIL processes
Cross-Functional
Services
We provide consultation
in a number of areas
including:
- Infrastructure
design and
landscaping
- Mapping and
defining service
delivery processes
- Infrastructure
consolidation
(server and data
center)
- Disaster
recovery planning
and implementation
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