Our Infrastructure Management Services (IMS) division offers a wide spectrum of services
covering IT Infrastructure Consultancy, Design, Implementation and
Remote Infrastructure Management (RIM). Initially established to support the growing IT demands
of our parent company (L&T), we are now successfully catering to clients across US, Europe,
Middle East and Asia Pacific regions. We leverage this heritage of impeccable customer service and
our proactive approach to enhance reliability, availability and efficiency of ICT infrastructure to
provide winning edge to our clients.
Our portfolio of service offerings include:
- Server & Storage Services
- Network Services
- Application Services
- Desktop Services
- Helpdesk Services
- Security Services
- Enterprise Management Services
- Process & Technology Consulting Services
We provide 24x7x365 infrastructure support using our Global Delivery Model that combines onsite and offshore
services. We provide our service from our state-of-the-art Global NOC facility in Mumbai, India which is backed
up by a Disaster Recovery site at Chennai, India. Our tried and tested service transitioning methodology ensures
minimum disruption of services and optimum knowledge transfer.
We use a wide range of infrastructure monitoring and management tools for carrying out work. We have set up an
Infrastructure Lab for testing various technologies and carrying out 'proof of concepts'. This lab is also used
to provide simulated training to our delivery teams.
Our delivery model adheres to ISO 27001 security standards and follows the ITIL framework for service delivery
and service support. All our delivery locations are ISO 27001 & ISO 20000 certified, demonstrating our
commitment to deliver services compliant to best practices in IT Service Management and also ensuring that there
are no compromises to Information Security requirements.
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